JOB DESCRIPTION
Internal position
Position: International Technical Customer Support
Division: IT
Department: IT
Reports to: Project Manager
Direct Reports:
I. POSITION OBJECTIVES
Level 1 & 2 desktop support
II. Job duties and responsibilities
• Basic knowledge of software and hardware.
• Knowledge on hardware and software servers
• Good knowledge of Google Apps.
• Good written & verbal communication skill
• Maintain IT related documentation such as asset allocation documents, software
checklists, record problems in resolution sheets, etc.
• Knowledge in handling incidents, Prioritizing, and routing.
• Basic software and hardware troubleshooting skills
• Monitor the event alerts and logs.
• Monitoring the IT Infrastructure
• Knowledge on service desk tools
• Respond to incidents raised by customer within SLA
• Creating Users and Email accounts.
• Troubleshoot Office suite / Google suite related issues.
• Work timings: 6:00 PM – 3:00 AM
III. QUALIFICATION
1. STUDIES: BCA / BSc- Comp Sc/ Any Graduation with Computer Science
2. TRAINING COURSES:
3. EXPERIENCE: 0-1 years
4. KNOWLEDGE: Windows and Linux servers’ management
5. ABILITIES AND SKILS:
• Networking
• Windows Operating Systems
• Basic Knowledge of windows servers
• Hands on experience on network troubleshooting and Google Apps
• Understanding of client requirements
• Client interaction experience will be preferred
• Exposure to Linux an added advantage
• Good in communication - verbal and written

Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.