Salary : 3LPA-3.4LPA

Job Title : Technical Support Executive (Voice)

Job Description:

• Answer phone/Chat/Email to respond to customer inquiries regarding the products & any technical troubleshooting with regard to the product for PC, MAC & Mobile.

• Assist customers with installation / uninstallation products
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required

Job Title : Customer Support Executive (Voice)

Job Description:

• Answer phone/Chat/Email to respond to customer inquiries regarding the products & services.
• Assist customers with product configuration, error messages & / or common issues
• Project a professional company image through phone & email chat interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,)
• Transfer customer calls to appropriate department if required
• Escalate the call to the next level if required

• Language Threshold - B2 language proficiency.

• Basic Requirements:

·         Educational qualification – Plus two and above

·         Basic technical skills

·         Good communication Skills

Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.