Call Centre Representative - Remote
Irving, Texas, United States | Posted: 11/25/2024
Title: Call Centre Representative - Remote
Duration: 12 months contract
Payrate: $13.50/hr on W2
Job Description:
• Making outbound phone calls to our members and prescribers
• Utilizing multiple software systems to complete Medicare Enrolment case reviews
• Meeting or exceeding government mandated timelines
• Complying with turnaround time, productivity and quality standards
• Conveying resolution to beneficiary or provider via direct communication and professional correspondence
• Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Skillset required:
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.
Required Qualifications:
• Ability to effectively communicate with members and prescribers while managing multiple software systems
• Accountable and results driven
• Critical thinker/problem solver
• Receptive to constructive feedback and flexible in adapting to change
• Ability to effectively plan, prioritize, and organize time and workload
• Proficient in navigation of multiple computer applications
• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
• Ability to type more than 30 WPM
Preferred Qualifications:
• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
• Six months of PBM/pharmaceutical related work strongly desired
Education:
• High School Diploma or GED required
• Bachelor’s degree in related field or equivalent work experience preferred
Indotronix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Job Code
JPC - 182198
Posted Date
2024-11-25 11:14:52
Experience
1-5 years
Primary Skills
Customer Service Representative
Salary
$13.50-$13.50
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Hear from our employees:
The hiring process was seamless
Everything was smooth and professional. The Indotronix staff was very professional and very well-organized. My hiring/onboarding process was seamless.
Richard P.
Senior Systems Engineer - Financial Services Client (December 2021)
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Indotronix goes above and beyond…
Indotronix has been a supplier partner to PinnacleGroup for almost a decade, supporting multiple programs. Indotronix goes above and beyond to support our clients and to deliver for them with the utmost professionalism and candidate quality.
Andrew B.
Program Director - Pinnacle Group (December 2021)
