Indotronix is seeking a Lead ServiceNow Admin in the Pittsburgh(PA) and multiple client tech hub locations

Position: Lead ServiceNow Admin

Location: hybrid 3 days a week in office

1. Pittsburgh-PA 2. Strongsville, OH 3. Dallas-TX, 4. Birmingham (AL) 5. Phoenix(AZ)

Duration: Contract to hire

Hours: Monday through Friday- 8 to 5 EST

JOB DESCRIPTION:

-Aligns business strategy with ServiceNow capabilities.

-Proposes, designs & configures ServiceNow solutions to address complex business needs. Oversees technical and procedural documentation required.

-Leads complex problem solving.

-Provides technical guidance and support to colleagues and solution development in accordance with established governance.

-Displays an innovative approach to apply modern principles, methodologies, and tools to advance business initiatives and capabilities.

POSTION OVERVIEW:

This role supports the IT Service Engineering team’s IT Operations Management (ITOM) and/or Service Asset and Configuration Management (SACM) initiatives to provide the enterprise ServiceNow capabilities that are configured out-of-the-box with an approach of configuration over customization.

Responsibilities include:

• Defines ServiceNow design patterns for enterprise IT Operations Management and/or Service and Asset Management.

• Develops and monitors ServiceNow hardware and software asset management (HAM/SAM).

• Ensures infrastructure designs and upgrades are made in accordance with established ITIL standards and platform governance patterns

• Identifies and establishes best practices for ITSM Asset Management, configuration item discovery, service mapping, and common services data model (CSDM)

The ideal candidate will meet the following qualifications:

ServiceNow SACM, HAM, SAM, CMDB, Discovery

ServiceNow administrator's certifications would be a plus

Interviews:

1st team (technical assessment and manager assessment)

Indotronix Commitment: A Safe and Inclusive Workplace" – Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers:  Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Indotronix Commitment to Pay Equity - At Indotronix,  we are committed to Equal Employment Opportunity (EEO) and ensure pay equity across all job roles. We proudly champion equal pay for equal work, guaranteeing fair compensation for all employees based on their skills, experience, and contributions.

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts – a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2023, we hired over 1,200 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer