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Tier 1 Help Desk Support
, , United States | Posted: 1/20/2025
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Job Title: Tier 1 Help Desk - Remote
Duration: 6 months contract
Payrate: 22/hr on W2 

Can be remote, but must be in the Dallas Fortworth, TX  area.

1st shift job 6AM-3PM CT

Description:
Summary:  Tier 1 IT Support temp resource that can troubleshoot issues with Windows 10 Enterprise, Office 365 software, remapping and connecting network drives, printers, etc. for migration project.  
They will be provided with scripts, how-to guides, and issue/resolution documents to refer to when troubleshooting an end user’s re-imaged laptop.  
They will also be able to escalate an issue to a Tier 2 IT resource if they cannot solve the issue.  Preferable that the resources go to the Fort Worth office.  
Possibly can be remote if they are able to go to Fort Worth office and get provisioned a laptop with setup to answer Service Desk calls.
 
Minimum Requirements:
•    Desktop support/customer service experience
•    Windows 10/Office 365 experience
•    Experience with mapping/remapping network drives
•    Ability to install software
•    Ticketing system knowledge 
•    US Citizen: Background check required
 
Preferred Requirements:
•    ServiceNow ticketing system experience
•    Ability to install software
•    BitLocker experience
•    Multi-factor Authentication experience
•    Mobile device management experience

Indotronix is an Equal Opportunity Employer

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Job Code
JPC - 159296
Posted Date
2025-01-20 05:05:57
Experience
1-4 years
Primary Skills
Tier 1 Help Desk - Remote
Salary
$22.00-$22.00

Hear from our customers:

Indotronix goes above and beyond…

Indotronix has been a supplier partner to PinnacleGroup for almost a decade, supporting multiple programs.  Indotronix goes above and beyond to support our clients and to deliver for them with the utmost professionalism and candidate quality.

Andrew B.
Program Director - Pinnacle Group (December 2021)

Hear from our employees:

Extremely supportive and professional

Everyone involved in the hiring process provided clear guidance at each step and made sure I was well-informed throughout. They took the time to answer my questions thoughtfully and created a comfortable environment during the interviews, which really helped me feel confident in showcasing my skills. Their professionalism made the entire process seamless and reassuring.

Mohammed K.
Senior Project Manager – Life Sciences Client (October 2024)

Industries Served:

Industries Served:

Aerospace
Aerospace &
Defense Financial
Financial
Services Global Tech Services
Systems
Integrators Life Sciences
Life
Sciences Telecom
Telecom &
Media Utilities
Utilities &
Energy