Privacy Policy - Indotronix

Indotronix International Corporation Privacy Policy

Effective Date: March 11, 2025

Your privacy is important to Indotronix International Corporation and its affiliates (“Indotronix”, “our”, “we,” or “us”). This Privacy Policy (“Policy”) explains how Indotronix collects, uses, shares, and protects the Personal Information of individuals, customers, job applicants, and others who interact with us. These interactions include both online and offline activities with Indotronix and/or your use of any of our products and services, including, but not limited to, our website and any of our other online tools or applications (collectively, “Services”).

Information We Collect

In the course of using our Services, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information on your use of the Services that may be connected with you (“Personal Information”).

We may collect your Personal Information when you:

Use our website or applications.
Use third party services that Indotronix pays to access (e.g., job boards), subject to that third party’s terms of use and privacy policies.
Request quotes, services, support, whitepapers, or information.
Place orders for services or register for events, webinars, or meetings.
Create and manage an account or use our Services.
Submit your resume.
Apply for a job.
Participate in our surveys or other promotional activities online or in any other venue.
Provide a testimonial about our business.
Subscribe to our newsletters, Indotronix programs, marketing emails, or other materials.
Interact with us on third party social networks (subject to that third party’s terms of use and privacy policies);
Visit our offices; or
Contact us.

Types of Personal Information we collect may include your name, email address, home address, contact telephone numbers, date of birth, government ID number (e.g., social security number), and, if you become a registered user of our Services, user IDs and passwords. It may also include work/resume information, such as job title and other business or company information, including, but not limited to, state and country of company residence, occupation, industry and/or any other information needed to provide a requested proposal. We may also collect demographic information, such as your age, gender, interests, and preferences.

Forms that you choose to complete will indicate whether information requested is mandatory or voluntary, for their applicable purposes.

When visiting the careers page of our website, we collect the information that you provide in connection with your job application, such as business and personal contact information, professional credentials and skills, educational and work history, and other information of the type that may be included in a resume. This may also include diversity information that you voluntarily provide during the application process.

In order to offer you a more consistent and personalized experience in your interactions with Indotronix, information collected through one source may be combined with information we obtain through other sources. This may include information that allows us to identify you across multiple devices through which you access our website. We may also supplement the information we collect with information obtained from other parties to create customized profiles about you. Examples of how we may use this information include using your data to help us to improve your experience using our website, to present you with options tailored to your preferences and for targeted advertising purposes as explained below.

Some Indotronix Services may be offered in conjunction with another company. If you intentionally interact with such Services by registering for, or use such Services, both Indotronix and the other company may receive information collected in conjunction with such Services and may use the information according to each company’s privacy policy and other agreements with you.

Information We Automatically Collect

When you visit our website, our servers automatically record information that your browser sends whenever you visit a website. This information may include, but is not limited to, your Internet Protocol address, browser type, the web page you were visiting before you came to our website and information you search for on our website.

Like many websites, we also use “cookies” and other technologies to collect information. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of our website or all functionality of our Services. For more information about our use of cookies and other technologies, see the section on “Use of Cookies and Social Media Features” in this Privacy Statement.

Information from Third Party Sources

We may obtain information about you from third party sources such as public databases, our partners, joint marketing partners, social media platforms, vendors, and from other third parties. Examples of the information we may receive from other sources include page-view information from business partners with which we operate co-branded services or joint offerings. We may use the information to enhance our ability to provide relevant marketing, better tailor our Services to you and to help prevent and detect fraud.

How We Use Personal Information

Indotronix may use your Personal Information to:

Deliver our Services and support or carry out the transactions you have requested.
Handle your support tickets related to the Services;
Send communications to you, including information about your transaction status, notifications about order confirmations, specific Indotronix products and services, events, promotional offers and surveys;
Facilitate your use of our website, online Indotronix chat forums, including Indotronix blogs, podcasts, resources and webinars;
Offer Live Chat assistance to respond to your online inquiries;
Facilitate communications from Indotronix business partners;
Facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, communicating with the job candidate and monitoring recruitment statistics.
Customize, analyze and improve our Services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications and relationship with you;
Better understand our customers and online users, based on interests and interactions with our website;
Personalize content and implement your preferences;
Enforce our conditions of sale, website terms and separate contracts (if applicable) with you;
Prevent fraud and other prohibited or illegal activities;
Protect the security or integrity of our website, our businesses, and our Services; or
Perform other functions or serve other purposes, as disclosed to you at the point of collection, or as required or permitted by law.

Legal Basis of Processing

Our legal basis for collecting and using your Personal Information will depend on the Personal Information concerned and the specific context in which we collect it. In general, we collect and process your Personal Information on one or more of the following bases:

Your consent. For example, situations where we have obtained your consent to process your Personal Information for certain activities (such as the use of cookies for online tracking and analysis). You are free to withdraw your consent at any time by contacting dataprivacy@iic.com. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before you withdrew it.
To comply with a contractual obligation. We will advise you upon collection whether the provision of your Personal Information is mandatory and of the possible consequences if you do not provide us with your information.
For compliance with Indotronix’s legal obligations where laws or regulations require the processing of your Personal Information (for example, health and safety, taxation and anti-money laundering laws) or where we need your Personal Information to protect your vital interests or those of another person.
Indotronix’s legitimate interests which include the provision of this website and/or relevant Services, and/or the carrying out of marketing activities, provided always that our legitimate interests are not outweighed by any prejudice or harm to your rights and freedoms.

If you have any questions or need more information concerning the legal basis on which we collect your Personal Information, please contact us at dataprivacy@iic.com.

Retention of Your Data

We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, while your account is active (if applicable), and in accordance with Indotronix’s retention policies and applicable laws and regulations.

How We May Share Your Personal Information

Indotronix does not sell the Personal Information we collect to any third party.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

We may share your Personal Information with Indotronix subsidiaries and affiliates, business partners and/or customers for the purposes described in this Privacy Statement, including (without limitation) to carry out transactions you request, or to make our business (or that of our subsidiaries or affiliates) more responsive to your needs. We may also use and/or share your Personal Information with third party vendors and service providers under contract with us who help with our business operations. We engage these companies to perform tasks on our behalf and may, from time to time, need to share your information with them to provide products and services to you. These service providers are authorized to use your personal information only as necessary to provide products and services on our behalf. Such service providers may include our website hosting company, cloud computing infrastructure providers or other technology providers. Our contracts with these third parties include data protection clauses that require them to adhere to the terms and conditions of this privacy policy, except where their own policies may be stricter.

Our subsidiaries, affiliates and/or business partners may contact you with information about Indotronix, and Indotronix Services or offers. We will only share your Personal Information with entities who agree to protect your Personal Information and use it solely for the purposes specified by Indotronix.

In addition, Indotronix may share your Personal Information with participants in our sales and marketing chain, including, but not limited to, integrators, order fulfillers and some sales agents and channel partners, for the limited purposes of selling, marketing or providing support for Indotronix products and services.

In certain situations, we may also be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may further disclose your Personal Information as required by law such as to comply with a subpoena, court order or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate government request.

In an ongoing effort to better understand visitors to our website, we may analyze anonymous and aggregate information in order to operate, maintain, manage, and improve the website, and/or related products and services. This aggregate information does not identify you personally. We may share this aggregate data to our subsidiaries, affiliates, agents, business partners and other third parties. We may also disclose aggregated user statistics in order to describe the Services and other products and services to current and prospective business partners and to other third parties for other lawful purposes.

We may disclose your Personal Information for any purpose with your consent.

In the event of a corporate sale, merger, reorganization, acquisition, sale of all or a portion of our assets, dissolution, or similar event, your Personal Information may be part of the transferred assets. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as of any choices you may have regarding your Personal Information in the event of such a change.

How We Protect Your Information

Indotronix’s security program is designed to:

Protect the confidentiality, integrity, and availability of data (including Personal Information) in Indotronix’s possession or to which Indotronix has access;
Protect against any anticipated threats or hazards to the confidentiality, integrity, and availability of data (including Personal Information);
Protect against unauthorized or unlawful access, use, disclosure, alteration, or destruction of data (including Personal Information);
Protect against accidental loss or destruction of, or damage to, data (including Personal Information); and
Safeguard information as set forth in any regulations by which Indotronix may be regulated.

We use appropriate technical and organizational security measures to ensure a level of security appropriate to the risk and to protect the data supplied by you and managed by us against loss, unauthorized access, disclosure, alteration, and destruction and against other forms of unlawful or abusive treatment. The ways we do this include:

Using encryption when collecting, storing, or transferring Personal Information;
Having in place technical and organizational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
Limiting physical access to our premises;
Limiting access to the information we collect about you (based on “need to know”);
Training our employees on information security best practices, in accordance with their level of access
Ensuring that we and our business partners have appropriate security safeguards to keep Personal Information secure; and
Where required by law, destroying or de-identifying Personal Information.

However, no transmission over the Internet and no data storage method can be guaranteed to be secure 100% of the time. In particular, email sent to us may not be secure, and as such, you should take care in deciding what information you send to us via email. We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Indotronix asking for your Personal Information. Indotronix will not request your ID or password through email.

Your Rights

In accordance with applicable law, you may have one or more of the following rights:

right to know, access and request information about the Personal Information we hold about you, including the details of how we use that information and who we share it with;
right to request a copy of the Personal Information that we hold about you;
right to amend, correct or rectify your Personal Information if any of the information held about you is incorrect or out of date;
right to portability of your Personal Information;
right to request deletion of your Personal Information;
right to demand that we cease the processing of your Personal Information or that we restrict the processing of your Personal Information;
right to withdraw your consent to the processing of your Personal Information, to the extent our processing relies on your consent as the lawful basis for processing; and/or
right to provide us with instructions as to the processing of your Personal Information in case of death.

Depending on your location, you may have the ability to exercise these rights yourself or through an authorized agent. If you use an authorized agent, she or he must provide their name, email address, phone number, and written permission from you that includes your contact information. We will contact you using the information provided and verify your identity directly. We cannot respond to your request to provide additional disclosures or delete any personal information if we cannot verify your identity and the authorized agent’s authority to make the request on your behalf. Written permission is not required if the agent provides a valid power of attorney.

In addition, and where granted by applicable law, you may have the right to lodge a complaint with a competent data protection authority.

We will not discriminate against you for exercising any of your rights. This means that your exercise of these rights will not result in Indotronix: (1) denying you Services; (2) charging you different prices or rates for Services, including through granting discounts or other benefits, or imposing penalties; (3) providing you a different level or quality of Services; or (4) suggesting that you may receive a different price or rate for Services or a different level or quality of Services.

Indotronix will handle such requests in accordance with applicable law, including in the time specified by applicable law. Indotronix will respond to your request via the email address you use to exercise your request, or any other suitable method. Depending on your request, we may review the request with you and/or your company to assist in resolving and responding to the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

Your Marketing Choices

We may use the email address you provide to deliver Indotronix email newsletters, as well as for other promotional purposes. Email messages we send you may contain code that enables our database to track your usage of the emails we send you, including whether the email was opened and what links (if any) were clicked. If you send an email to us or fill out our “Contact Us” or “Request Info” or similar forms, we will collect your email address and the full content of your email, including attached files, and other information you provide.

You may indicate your preference to opt out of receiving promotional and marketing communications by following the unsubscribe instructions provided in promotional emails you receive or by contacting us directly at dataprivacy@iic.com. You acknowledge that it may take up to 10 days for us to process an unsubscribe request. Please note, however, that you are not permitted to opt out of receiving transactional communications related to any Services that you have with us.

Use of Cookies and Social Media Features

Indotronix uses “cookies” (small files that a site places on your hard drive for identification purposes) and similar technologies. A cookie file can contain information such as a user ID to track pages visited. These files are used for site registration, site use data analytics, and customization the next time you visit the site.

Please note that if you clear your cookies, or if you use a different browser or device, you will be asked again to consent to the use of cookies.

Indotronix’s website may include links and connections to third party websites, products and services as well as so-called community plug-ins of third parties (such as Facebook, Instagram, LinkedIn, YouTube, and Twitter). Third party plug-ins integrated into the Indotronix website are loaded from third party servers and thus the third party may install their own cookies on the user’s device. Your interactions with those third parties and applications offered on our website are subject to the privacy policies or notices of such third parties. We recommend that you familiarize yourself with those third-party privacy policies or notices.

SMS Terms and Conditions

Indotronix may communicate with you via SMS text messaging, provided that you give your consent by opting-in to this capability. You may opt-in to receive SMS messages by:

Submitting your phone number to us via online form
Submitting your resume and phone number to us via email or through our website
Posting your resume and phone number to a third-party job website to which we subscribe
Texting “JOIN” to (585) 504-1539

Once you have opted-in to enable Indotronix to contact you via SMS, we may do so for any of the following purposes, without limitation:

To inform you of job opportunities that match your skills and interests
To coordinate hiring activities:
- Scheduling interviews
- Providing client feedback
- Coordinating onboarding activities
To deliver corporate communications after you are hired:
- Corporate alerts and notifications
- Client feedback
- Policy updates
- Answers to employment-related questions (work schedules, pay information, etc.)

Frequency varies for text messages depending upon our need to contact you to provide the services you have requested. Message and data rates may apply. You may contact your phone service provider to get more information regarding your SMS or data plans. Carriers are not liable for delayed or undelivered messages.

You can unsubscribe to the SMS channel at any time by responding with “STOP” to any text message (SMS) you may have received from us. You may text “HELP” to (585) 504-1539 for assistance or “JOIN” to this number to rejoin or opt-in to receive text messages (SMS) from us.

Protecting the Privacy of Children

Indotronix does not knowingly collect or solicit Personal Information from anyone under the age of 16. Children under 16 years old are not the target audience for our website. If you are under 16, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information through our website.

California Residents

In additional to the rights set forth in the “Your Rights” section, the California Consumer Privacy Act (“CCPA”) grants California residents certain rights regarding the Personal Information that businesses have about them, including the right to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information. While Indotronix does not sell personal information to third parties, the CCPA has a broad definition of sale and the certain data collected on our sites by third parties for purposes of interest-based advertising may be a “sale” under the CCPA. Indotronix may be categorized as a “Service Provider” under the CCPA in certain cases, such as in providing products and services to our customers. In other cases, Indotronix may be categorized as a business, such as in our day-to-day operations. The categories of third parties to whom personal information is disclosed that may be considered a “sale” under California law include advertisers and marketing partners and data analytics providers. The categories of information we may share with such parties may include device information and identifiers, such as IP address, and unique advertising identifiers and cookies; usage information, such as browsing history; location information, such as city; and inference data. To opt out, you or an authorized agent acting on your behalf (subject to our verification of the identity and legal authority associated with such request as required by law) can send your request to the address displayed at “How Can You Exercise Your Rights?” section below.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits residents of the State of California to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. You can send your request to the address displayed at “How Can You Exercise Your Rights?” section below.

Changes to this Privacy Notice

Indotronix reserves the right to change, modify, or update this Privacy Statement to reflect changes to our privacy practices. Notice of any material changes to our privacy practices will posted to this website before such material changes become effective. You are advised to visit this page regularly for the latest information on our privacy practices. Use of information we collect is subject to the Privacy Statement in effect at the time such information is collected.

How Can You Exercise Your Rights?

If you would like to exercise any of the rights listed above or if you have any questions about this Privacy Statement, please contact our Global Data Privacy Office at: dataprivacy@iic.com, or at:

Indotronix International Corporation
Data Privacy Officer
687 Lee Road
Suite 250
Rochester, NY 14606 USA
Fax: (845) 473-1197